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Mystical Chest Loss

Discussion in 'Help' started by DuroDude, Dec 31, 2018.

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  1. I was teleported out of my lobby due to being timed out. However, this would not be a problem if I had not attempted to open a mystical chest while I was timed out. When I went to go back to the chest, I had not had a chest. I checked my cosmetics to see if I had anything new, when I lacked any new items.

    1. I did not purchase this with irl money
    2. Bought completely with shards
    3. I understand if there is nothing you can do to appeal to my problem.
    4. The date of the incident was 12/30/18 Western Time
    Posted Dec 31, 2018
  2. Hello!
    Unfortunately we don't give back lost chests, but I'm sorry for the inconvenience this may have caused you. There is still a chance that you could've received your rewards in the form of shards because of duplicates. Hopefully you don't come across this issue again, I'll be locking this thread as the question has been answered. If there's anything else you'd like to ask feel free to message me!

    Thread Locked - Concern Addressed
    Posted Dec 31, 2018
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