Owners may do more work in the background stages of the server, while they don't interact publicly with the community, they still may very well work a lot out of view from the public eye. I don't think there's anything necessarily wrong with that either, as long as they continue to work. I do agree with some stances stated above here though, I would personally like to see more interaction and communication from executive members for a level of transparency between them and community members. I'm not really familiar with how other businesses out there may operate but I would think other business Owners may not necessarily communicate with their customers much either. Managerial duties are left up to different members/employees in managerial roles and communication is similar to management in that regard; other members of an executive team may be responsible for maintaining communication and interaction with customers; that may be the case here in terms of why the Owners don't interact with the community much.