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Official Appeal Process & Label Meanings

Discussion in 'Mineplex Guides' started by Marzie, Jun 19, 2022.

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  1. Appeal Process & Label Meanings
    by Marzie

    This thread will be going over what happens to an appeal from when it’s submitted to where it can end up and also going over all the labels an appeal can have and what those labels mean. If you plan on appealing please read our official appeal guide. Disclaimer: This guide is NOT for Anti-Cheat or Clans Blacklist appeals. It will, however, briefly go over the Anti-Cheat section on the myappeals page.

    Appeal Process - A Brief Overview
    Our appeal process has a lot of checks before a denial or acceptance is decided by either an FM (Forum Management) or an FMA (Forum Management Assistance) that is a part of the appeals team. FMAs are only allowed to do certain appeals, while FMs handle others and then escalated ones for either the entire Admin team to look over or just the Forum Management Admin, chhase. Since this can get confusing to read about, I did make a visual flowchart for everyone! You can find that here. Reading out what each label means might also give you some extra info I can’t really put in a flowchart, so reading this and the flowchart might be a good idea to get more explanations the other can't give.


    Anti-Cheat Section
    An appeal will only be moved to the Anti-Cheat section if the punishment you received was by the anti-cheat and you believe it was false, but just submitted it in the wrong section (or of course if you submitted an anti-cheat appeal in the first place, it would also be in this section). From this section the appeal will then be reviewed by a QA member on whether or not it is a false anti-cheat punishment, thus the appeal will then move to accepted, denied, or cancelled. Any Anti-Cheat appeal will be marked as Anti-Cheat with a grey tag.

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    There are cases where people submit an Anti-Cheat appeal but really should have submitted a normal appeal. If that ever happens a QA member will simply use a macro to have the appeal moved to the normal appeal section where FM/A’s can take care of it.

    The Appeal Process
    The appeal process all starts when you submit an appeal. When you submit an appeal it will appear here at the bottom under the black bar called “Threads”. The appeal will stay in this section until it is either accepted, denied, cancelled, or moved to the anti-cheat section. When a new appeal is submitted it will have an orange tag called, “New”.

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    The appeal has now been submitted and you can keep viewing the status of it at mineplex.com/myappeals. Now an FM or FMA that is a part of the appeals team will review the appeal. FMAs can only handle compromised account appeals, inappropriate skin/capes, and justified punishment appeals (that means the person is asking for a second chance on a justified punishment). If the appeal is not something an FMA can handle and they are looking at the appeal, then the appeal will be marked as “Open”.

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    An appeal can also have this tag called, “Pending”.

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    When an appeal is pending it means it needs either further review and/or is waiting on someone/something or is currently being looked at and is simply there to tell other appeals team members that the appeal is claimed.


    The FM/A looking at the appeal will go through many steps to reach a decision on what to do with the appeal. The steps are usually this:​
    What platform is this for?
    Is the IGN/name/tag provided a real account or did they mistype something?
    What’s the appeal for (hacking/mute/etc)?
    Is it for a justified punishment? Or is the person saying it’s a false punishment?

    This goes much deeper as you can see via the flowchart provided. This is only the surface and the flowchart will show you just how many paths there are. Of course, we didn’t include things such as people submitting appeals for something that our support team would need to handle, clans/anti-cheat appeals that come to us, or just general misc things. Some appeals will be escalated to an Admin or the Admin team for review. After an FM or Appeals Team member has reached their decision on what to do, the appeal will get one of the following tags, “Accepted”, “Denied” or “Cancelled”. You can see those tags in the next section.


    Appeal Labels, Their Meanings, and Some Things That Can Lead to Appeals Getting Those Labels.

    Accepted - The appeal has been accepted and the punishment you have appealed for will be removed. Appeals can get here from 1 of 2 ways: you appealed a justified punishment or an unjustified punishment. When the appeal is accepted for being an unjustified punishment you will see that be stated in the acceptance message on the appeal. Unjustified punishments do not count towards the 2 appeal limit and can be appealed an infinite amount of times (just don’t appeal the same punishment over and over again as unjustified if the first appeal for it was denied, that’ll lead to a blacklist!). When appealing justified punishments, the appeal must meet the private appeal criteria the FM/As have. If it does, then the appeal will be accepted and will count towards the 2 justified appeal limit.

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    Denied - The appeal has been denied and you cannot appeal the same punishment again for 30 days. Appeals can get here a lot of different ways, but the most common are: the appeal did not meet the private appeal criteria, the punishment was appealed as unjustified but was indeed justified, the account has used all of its justified or compromised account appeals, the person has appealed before 30 days, or the appeal is for a justified punishment but is under 30 days in length.

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    Cancelled - The appeal was cancelled and you may appeal again without the 30 day limit that denied appeals have. Most common cases of appeals that get this tag are: The punishment has expired by the time the FM/A got to the appeal, the IGN/username is incorrect, the punishment could not be found (Discord), Bedrock shadow mute, appealed an in-game warning, skin/name/cape is still inappropriate, appealing more than 1 account at a time, or a Clans Blacklist appeal. There are other uncommon reasons an appeal can be cancelled, and for those, we have a generic cancellation message. Typically with those, we will tell you specifically why it was cancelled. Every appeal can be cancelled for a multitude of reasons, so it is recommended to read the message on the appeal!

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    New - The appeal is new in the appeal section, has not been reviewed yet nor given an answer, and is waiting on an FM or FMA to review it.

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    Open - An FMA Appeals Team member had reviewed the appeal first and could not handle it as it was something that needed an FM to review. FMA’s will “forward” these to FM’s by marking the appeal as Open. This is simply an indicator for FMs.

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    Pending - The appeal requires further review and will be waiting on someone or something the FM/A that set it to pending needs and/or the FM/A has set it to pending to simply show they have claimed the appeal.

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    Escalated - The appeal has been escalated for an Admin or the Admin team to review. Most common cases of an appeal being escalated are Network bans/mutes, botting, modded KB re-reviewal, and joining a test network ban. Basically anything that needs 1 or more Admins to review the appeal. However, these appeals only get looked at when Admins have their Admin meeting.

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    We hope this guide has helped you get a look into what goes on a bit when an appeal is submitted. Of course, if you have questions or concerns about anything appeal-wise or forums-wise, message a Forum Manager.
     
    Posted Jun 19, 2022
    20LeeBrian1, Amg, rrennn and 5 others like this.
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