Anti-Cheat and Hackers

It will help though, considering how long its been.
I think k we just need to stop blaming the staff and actually let them do their job.

 

Fair enough

 

Hey,

I hear you, the hacking issue is incredibly frustrating. Not just for players, but for staff members who in our best efforts cannot realistically remove all the cheaters there are on the network. If you make use of StaffRequest, forum reporting, the in-game reporting system on Java, and reporting hackers to us directly, we will try our best to deal with the situation at hand. However, like Billy mentioned, some methods of reporting are less effective than others. Sadly, there aren't any alternatives at the moment other than what I've listed above. However, moving forward, we are hoping for things to get better, which I'll address below.

The options are limited, but it's what we have to avail of for the time being. For a guarantee at getting the punishment looked into, reporting via https://www.mineplex.com/reports with evidence is your best bet - especially in the case of closet cheaters. These reports will be escalated to Quality Assurance. Before filling out a forum report, be sure to read over the reporting guide linked here. We all understand and recognise that StaffRequest and /report have their own set of flaws. Until change happens, we have to make use of StaffRequest despite it being difficult and frustrating for players and staff alike. But it does get some hackers dealt with (even if it comes at a price), which is why we have to put up with it.

What we're hoping at the moment is the volume of hackers will be reduced when the mandatory migration into Microsoft accounts comes into play. We're also waiting on an anti-cheat update known as GWEN V2, which has already shown positive signs being tested in primary gamemodes, and in banning closet cheaters when it was trialed during an official tournament some time ago. Anti-cheat updates are rarely announced publicly and generally take place behind the scenes, so whether we'll hear back on GWEN V2 isn't known at this time.

As for the in-game /report system, this does need to be improved. Plenty of us moderators have contributed ideas and suggestions internally for the reporting system, ones that will significantly change it for the better, but sadly there is no guarantee when these will be implemented. No one on the moderation team, nor Admins are in control of how dev time is utilised.

That's all I have to address the points you've made. This topic has been brought up and discussed numerous times on the forums, which is why I'll be locking the thread after I conclude this post. If you feel like any of your questions or concerns have been left unanswered, then please see this thread. It includes a response from Toki that covers everything more extensively in regards to the current hacking issue.

I'm sorry that you've had a poor experience; so many others have too. It's honestly disheartening to see these kinds of posts so regularly, because as the moderation team reading these threads and responding to them, we know there's little we can do to solve the issue/s. They're all out of our hands, and mostly in development's. For now, I encourage you to make use of the reporting methods we have as best you can until we see change. We've done a lot on our end, what with coming up with ways to improve the /report system and being as informative as we can on these discussions. Now we're just waiting for that proposed change to become reality. There are no promises, but we're trying our best. In the meantime, we greatly appreciate you and others reporting hackers to us in spite of the limited options there are available. It doesn't go unnoticed.

Thread Locked |
Topic has been brought up and discussed repeatedly,
Concern addressed.